Privacy

Privacy policy

This policy explains how Dental Implant HQ handles personal information collected through this website. Dental care is personal, and any information you share with us should be handled with the same care and restraint we bring to the rest of the patient journey.

Information We Collect

Website forms may collect your name, email address, phone number, treatment interest, preferred contact time, practice details if you are a referring dentist, patient initials for referral context, referral reason, optional message, page URL, submission time, and consent confirmation. Please do not include detailed medical history, Medicare details, payment information, photographs, radiographs, or urgent clinical information in a public website form.

How We Use Information

We use submitted information to respond to your enquiry, arrange a consultation, contact you about your request, manage referring dentist enquiries, provide administrative support, maintain records of form submissions, and improve the reliability and security of the website. We may also use limited information to understand enquiry patterns and improve patient communication.

Health Information

Personal information collected in connection with dental care may be health information. Health information is sensitive and is handled more carefully than general contact information. Detailed clinical records, diagnostic images, treatment notes, consent documents, medical history, and payment records should be collected through appropriate clinic intake and care systems, not through this general website form.

Consent And Contact

By submitting a website form, you consent to Dental Implant HQ and its authorised team contacting you about your enquiry by phone, email, SMS, or another practical contact method. We do not use health information for direct marketing unless you have specifically agreed. You can ask us to stop non-essential communications at any time.

Security

We use reasonable technical and organisational safeguards, including HTTPS, Cloudflare security services, spam and bot protection, access controls, security headers, dependency monitoring, and restricted handling of form submissions. No website, email, SMS, webhook, or internet transmission method can be guaranteed completely secure. Urgent or highly sensitive information should be discussed directly with the clinic through an appropriate clinical pathway.

Service Providers And Disclosure

We may share information with authorised clinic staff and service providers that support website hosting, spam protection, form handling, secure lead intake, database storage, appointment management, notifications, communications, analytics, technology support, legal advice, and security. These providers should only receive the information needed to perform their role. Some providers may process or store information in Australia or overseas, depending on their systems and infrastructure.

When We May Share Information

We may disclose personal or health information where it is needed to respond to your enquiry, provide or coordinate care, manage a referral, comply with law, protect safety, respond to a serious threat to life or health, investigate security issues, or where you have asked us or allowed us to share it.

Cookies And Website Data

This website and its service providers may collect technical information such as IP address, browser type, device information, pages visited, referring page, and security challenge results. This helps operate the website, reduce spam, protect forms, improve performance, and understand how people use the site. You can adjust cookie and tracking preferences through your browser settings.

Retention

We keep personal information only for as long as reasonably needed for the purpose it was collected, for patient or referral administration, for legal, insurance, accounting, security, or clinical record obligations, or to resolve a question or complaint. When information is no longer needed, we take reasonable steps to delete, de-identify, or securely archive it.

Access and Correction

You may request access to, or correction of, personal information held about you by contacting the clinic. Identity verification may be required before information is released or amended. In some situations, access may be limited where required or permitted by law.

Questions And Complaints

If you have a privacy question or complaint, contact Dental Implant HQ using the details shown on this website. We will review the issue and respond as soon as reasonably practical. If you are not satisfied with the response, you may be able to contact the Office of the Australian Information Commissioner or another relevant health privacy or complaints body.

Policy Updates

We may update this policy as the website, clinic systems, service providers, or legal requirements change. The current version is the one published on this page.

Contact

For privacy questions, contact Dental Implant HQ using the contact details shown on this website.